If you don't see your question answered here please contact me and I will be happy to help.
1. "Do you offer prints?"
Yes! Check the Prints and Stretched Canvas Prints categories. If you want a custom size and I can do it I totally will. Just ask!
2. "How are your paintings shipped?"
My paper paintings are shipped rolled in a sturdy tube. Anything 8 x 10 or smaller is shipped flat in a box. Canvas paintings are shipped via UPS.
3. "Do you do commissions?"
Why yes, yes i do. Contact me and tell me you want to commission something. I will email you back and we will become friends and stuff.
All sales are final. If you aren't sure about a piece please contact me and I can send you more images. Sometimes the colors can vary based on your individual computer screens and/or eyeballs. We all see color a bit differently, ya know?
5. "My painting isn't here yet!!!"
Take a deep breath. Usually it's just in transit. If I had a nickel for every time someone emailed me about their painting not being there and then it showing up later that afternoon, I could retire. The truth is I ship via the USPS and sometimes they are slow. I also only ship paintings once a week, usually on Friday. So if you order on a Monday it won't actually be in the mail until Friday of that week. And then you can count on it arriving 5-7 business days after that.
If for some reason it hasn't arrived and I shipped it, then please contact me immediately. Many times a client gives me an old address because it's associated with their credit card. Believe me, it happens A LOT.
Please be sure to leave me a note that your shipping address has changed and leave me the new address. I have all the tracking info for domestic orders and can trace the whereabouts. PLEASE DON'T CONTACT YOUR CREDIT CARD COMPANY AND REQUEST A CHARGE BACK! I am not a pottery barn. I am an artist and a charge back can put a hurtin' on my bank account. As I said, if you email me first I can usually fix the problem. If the painting is lost forever I will paint you another, or let you pick something from my store of equal value.
If your painting arrives and it's destroyed or wrinkled or looking like it's been through a gorilla cage, please contact me to discuss the next course of action. There are several things we can do here, so it's best if we just talk it out.